Politique de remboursement

Return and Refund Policy

At Kastor.club, your satisfaction matters. Here's how our returns and refunds work.

Return Window
You have 30 days from the date of delivery to request a return.

Eligibility Requirements
Items must be unused, in their original condition, with tags attached and in original packaging.

Custom or Print-on-Demand Products
Items that are custom-made or printed on demand (such as our Kastor apparel and accessories) are not eligible for return, except in the case of a manufacturing defect or an error on our part.

How to Start a Return
Contact us at [your email] with your order number. We'll guide you through the next steps based on the supplier of your item.

Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.